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Dental Care News

Guidelines for Patients: New Office Protocols for COVID-19

Life has been anything but normal this spring and we sincerely hope you and your family are in good health. We are happy to inform you that we are now able to once again provide dental care for you and your family. The Ministry of Health has lifted the restrictions placed back in March. While many things have changed since then, one thing has remained the same: our commitment to your health and safety. 

Our office has always followed strict infection control standards and in order to keep us all protected during this pandemic and in the future, we have updated our protocols. When we see you at your next appointment, things will be a little different. 

  1. Patients will be screened for COVID-19 symptoms at time of booking (email or phone) and again, in office when you arrive at your appointment. Click to see the COVID screening questions, developed by the Ontario Ministry of Health Patients who screen Negative may be seen for regular treatment. Patients who screen Positive can ONLY to be seen in office for urgent or emergency treatment. We may ask you further questions. Care can also be provided by tele-dentistry or phone consult. These patients are advised to contact their primary health care provider or consult with Telehealth Ontario at 1-866-797-0000 for further testing.
  1. If patients exhibit any symptoms of COVID-19 or screen Positive for COVID-19 – non-urgent treatment will be deferred for 14 days, and the patient will be re-assessed for symptoms.
  1. Patients will be asked to fill in their medical history forms and/or COVID screening questions. They will sent to you by email when you book the appointment. Paper copies will be limited.
  1. Patients will be required to read and sign the Dr Wendy Low and Dr Andrew Bala Ack Patient Acknowledgement Form before being treated. If you can print and sign and bring it in on the day of your appointment, that would be preferable. Additionally, you may email us a signed copy on the day of your appointment at [email protected].
  1. Patients are advised to contact the office by email or telephone for all communications. In person bookings and front desk services will be suspended at this time.
  1. Patients are asked to arrive at their exact appointment time as the waiting room will be limited to only 1 patient. Each patient will be re-screened for COIVD-19 at the time of arrival. Our reception area has been cleared of chairs, reading materials, and toys to reduce surface contamination.
  1. Those accompanying patients (including parents) are asked to wait outside the office during the appointment. Guests accompanying patients will not be allowed in the treatment rooms during treatment. Parent are welcome to come in for the medical history update, diagnosis and treatment plan discussion This is to limit the number of patients in the reception area and office at one time.
  1. Patients are to bring and wear their own mask or face covering when entering the office. Keep your mask on until instructed to remove it for treatment. There are many online videos on how to make your own mask. Here is a link to make a quick homemade mask with just a paper towel, elastic bands and staples. Our medical grade masks are limited in quantity and we would greatly appreciate if you would bring your own face covering.
  1. Upon arrival, each patient will be asked to disinfect their hands with provided hand sanitizer. There will be hand sanitizer available throughout the office.
  1. Once you enter the treatment room and are seated, your temperature will be taken with a contact-less thermometer, medical history and treatment will be reviewed. We will then ask you to remove your mask and we will keep it covered during the treatment. An oral rinse with 1% hydrogen peroxide will be provided prior to treatment.
  1. We will possibly be wearing additional PPE depending on the treatment- such as face shield, caps and gowns. You will also hear a medical HEPA air filtration system working to clean the air. We recommend to do as much treatment as possible during each appointment to reduce return visits to the office and reduction in PPE waste.
  1. When treatment is completed, we will give you back your mask. Please wear that mask until you leave the office.
  1. We will also be making changes at the reception area. We will be minimizing the use of paper-receipts and referral forms will be emailed. Once an appointment is scheduled, a reminder will be sent to you by email. Appointment cards will be limited and given only upon request. We will continue to send insurance claims on your behalf electronically.
  1. Patients must report any new symptoms or diagnosis with COVID-19 within 14 days after their appointment.

We are kindly reminding patients that we need 2 business days notice for any scheduling changes. Additionally, we have made adjustments to the schedule to limit the number of people in the office at a time. Physical distancing is always encouraged and advised. Rest assured, all these procedures as designed to create the safest environment for you, other patients and our team. 

We look forward to seeing you again. If you have any questions, please let us know, email us at [email protected] or call us at 613-233-1594 

We truly thank you for your patience, understanding and loyalty throughout this ordeal. We value your trust and look forward to welcoming you back! 


Dr Wendy Low and Andrew Bala and the Dental Team 

5 tips to help you look after your oral health

Oral health is one factor that contributes to a healthy lifestyle. Here are 5 tips to help you look after your oral health.

  1. Brush at least twice a day and floss at least once a day.
  2. Eat a well-balanced diet.
  3. Check your mouth regularly to become familiar with what is normal for you. This will help you recognize when something in your mouth looks or feels different or abnormal.
  4. Avoid activities that might harm your mouth or teeth such as smoking, oral piercings and recreational drugs
  5. Try to reduce the impact stress has on your oral and overall health.

Between dental visits check your mouth for warning signs of gum disease and oral cancer.

Warning signs of gum disease may include:

  • puffy, red, sore, shiny or sensitive gums
  • bleeding when you brush or floss
  • bad breath that won’t go away

Warning signs of oral cancer may include:

  • numbness and tingling
  • open sores that don’t go away within a week to 10 days
  • unexplained bleeding
  • lumps or thickening on the bottom or sides of your tongue, cheeks, or roof of your mouth

If you notice any of these signs, or have any concerns, please call our office: (613) 233-1594.

Does your child need braces?

Braces are applied to teeth for various reasons, including poorly-aligned jaws, crooked, crowded and missing teeth, or a bad bite. Teeth can become crooked or jaws misaligned for a variety of reasons, including thumb-sucking or a traumatic injury, while some conditions are inherited.

Orthodontics is a field of dentistry correcting jaw and tooth alignment. Children between age 7 and 14 are common candidates for braces because their facial structures are still developing. Adult braces entail additional procedures because adult faces have already fully developed.
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Signs of Gum Disease

Early gum disease (Gingivitis) can be caused by long-term exposure to plaque, the sticky colourless film on youth teeth that forms after eating or sleeping.

Gum disease originates in your gums, where infections form from harmful bacteria and materials left behind from eating. Early warning signs include chronic bad breath, tender or painful swollen gums and minor bleeding after brushing or flossing. Gingivitis often goes unnoticed and the infections can eventually cause gums to separate from teeth, creating even greater risk for infection and decay.
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How to Relieve Toothaches

Relieving Toothaches

Simple toothaches can usually be relieved by rinsing your mouth to clear it of debris. A toothache is often caused or aggravated by a piece of debris lodged between your tooth and another tooth. It’s best to avoid placing Ibuprofen between your tooth and gum to relieve pain as the dissolving capsule can actually harm your gum tissue.
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Cavities and Tooth Decay

What Is Tooth Decay?

Tooth decay and cavities are caused by long-term destructive forces acting on tooth structures including enamel of the outer tooth surface and the tooth’s inner dentin material.

Frequent exposure to foods rich in sugar and carbohydrates including soda, candy, ice cream and milk can cause tooth decay and cavities. When these materials are left inside your mouth due to non-brushing and flossing, bacteria build into a harmful, colourless and sticky substance known as plaque. Plaque, combined with leftover food particles in your mouth, forms harmful acids destroying enamel and other tooth structures. If cavities aren’t treated early, they can lead to more serious problems requiring treatments such as root canal therapy.
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What causes bad breath?

Bad Breath

Bad breath is typically caused by food remaining in the mouth collecting bacteria on your teeth, tongue, gums and other structures. Dead and dying bacterial cells release a sulfur compound giving your breath an unpleasant odour. Certain foods, including garlic and onions also contribute to breath odour. Once the food is absorbed into your bloodstream, it is then transferred to your lungs, where it is exhaled. Brushing, flossing and mouthwash only mask this odour.

Mouthwashing is generally ineffective for bad breath. If your bad breath persists despite good oral hygiene, there are special products our dentist may prescribe.

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Oral health tips for children


Infants should be seen by our dental team after the first 6 months of age or at least by your child’s first birthday. By this time, your baby’s first teeth or primary teeth are beginning to erupt, therefore it is a critical time to spot any problems before they escalate.

Conditions like gum irritation and thumb-sucking can create future problems. Babies who suck their thumbs may be setting the stage for malformed teeth and bite relationships.

Baby bottle tooth decay is another problem that can be spotted early, which is caused by sugary substances in breast milk and some juices combining with saliva to form pools inside your baby’s mouth. If left untreated, this can lead to premature decay of your baby’s future primary teeth, which can then hamper proper formation of permanent teeth.
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Why Flossing Your Teeth is Important

Why is flossing important?

Flossing involves a very thin piece of synthetic cord you insert and move up and down between the sides of two adjoining teeth. This method is used to remove bacteria and other debris that cannot be reached by your toothbrush.

Why is flossing important?

Daily flossing can be the single most important weapon against plaque as it is an excellent and proven method for complementing your brushing routine and helping to prevent cavities, gum disease and dental problems later in life. Flossing also increases blood circulation in your gums while removing plaque and debris stuck to your teeth and gums.
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