Your First Visit

Your initial visit to our practice is a crucial step in establishing a strong foundation for our relationship. We take the time to gather essential background information, including your medical history, while also providing an opportunity for you to get to know our team. To prepare for your first appointment, please download and complete our Medical Questionnaire and Consent Form available on our Contact Us page. Additionally, familiarize yourself with our office hours, location, and payment policies to ensure a smooth and convenient experience.

Comfort and convenience are the hallmarks of our office operations.

Your first visit to our office establishes a vital foundation for our relationship with you. During the first visit, we make sure to obtain important background information, like your medical history, and give you time to get to know us. To understand what to expect for your first visit to our practice, please read through our Contact Us page. You’ll find all the practical information you need, such as a map and directions to our office, practice hours, payment policies and more. There’s also background information about our first visit procedures.
What to Expect

Creating & Maintaining Happy, Bright Smiles

Caring Team

Our dental team embodies compassion and expertise, providing exceptional care with a gentle touch to ensure your comfort and well-being throughout your visit.

Welcoming Atmosphere

Our dental office radiates warmth and hospitality, creating a welcoming environment where every patient is greeted with a friendly smile and exceptional service from our dedicated team.

Transparent Treatment

At our dental clinic, we prioritize transparency in treatment, ensuring open communication, clear explanations, and honest discussions to empower patients in making informed decisions about their oral health.

Initial Oral Examination

During your first oral examination, we conduct a thorough assessment that includes a visual examination of the head and neck region, oral cancer screening, dental charting, periodontal probing, and X-rays. Our goal is to provide you with comprehensive care and personalized treatment recommendations tailored to your needs.

What To Expect

Being well-prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for you. It also will help relieve any unnecessary anxiety you may be feeling. Educate yourself on your symptoms by reading our Dental Care News section. Also, take time to visit Our Team page and familiarize yourself with our dentist Dr. Wendy Low. We look forward to your first visit!

Accepted Insurance Carriers

We facilitate electronic submissions of dental claims. Please provide your insurance details to allow us to process your claims swiftly and ensure you receive your reimbursements without delay.

Payment
Options

We offer direct billing for routine dental treatments, such as cleanings and fillings. Major dental work requires full payment at the time services are rendered. We also provide flexible payment plans to accommodate your financial needs.

Appointment
Details

Your appointment slot is specifically reserved for you. We request that you inform us at least 24 hours in advance if you need to reschedule. We confirm appointments two weeks prior and again one day before the scheduled date.

Canadian
Dental Care Program

The Canadian Dental Care Program offers coverage for various dental services. It aims to make dental care accessible and affordable. Contact us to learn about your eligibility and benefits.
READ OUR Cancelation policy

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Cancellation Policy

We here at Dr. Wendy Low & Dr. Marc Candeliere Family Dentistry strive to render excellent dental care to you and the rest of our patients. In an attempt to be consistent with this, we have an Appointment Cancellation Policy that allows us to schedule appointments for all patients. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat another patient.

Our policy is as follows: We require that you give our office 24 hours notice in the event that you need to reschedule your appointment. This allows for other patients to be scheduled into that appointment. If you miss an appointment without contacting our office within the required time, this is considered a missed appointment. A fee of $100.00 will be charged to you; this fee cannot be billed to your insurance company and will be your direct responsibility.

No future appointments can be scheduled nor can records be transferred without the payment of this fee. Additionally, if a patient is more than 20 minutes late without prior notice for a scheduled appointment, we will consider this a missed appointment and the $100.00 cancellation fee will be charged. If you have any questions regarding this policy, please let our staff know and we will be glad to clarify any questions you have. We thank you for your patronage.